NECService Level Agreement

Service Level Agreement

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The National Events Center is committed to ensuring user satisfaction by linking inquiry sections with the relevant departments. This list will be continuously updated to include all available electronic services. For additional information about all available electronic services, please visit our website or contact us at: Info@nec.gov.sa

Assistance and Support

The website includes a dedicated section for public inquiries, where users can ask questions and get 
the support they need. It also offers features for accessibility, such as text-to-speech tools, font size 
adjustment for enlargement or reduction, and contrast color changes to suit user preferences. These 
features are designed to meet the needs of the widest possible range of visitors and ensure ease of 
use. Additionally, the site has a Frequently Asked Questions (FAQ) section to provide quick answers to 
common inquiries.

Privacy and Confidentiality

The National Events Center prioritizes the confidentiality of user information. The site management 
makes every effort to deliver high-quality services to all beneficiaries through its privacy and 
confidentiality policy.

Communication and Engagement Mechanisms

The site management is committed to interacting and responding to incoming inquiry requests.

E-services Response

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