Riyadh, 28 jun
The National Events Center (NEC) participated in the “Eda'ah Session” organized by the Authority of People with Disability at its headquarters in Riyadh, highlighting its efforts to enhance the experience of people with disabilities at events through visitor journey design, accessible facilities and services, and satisfaction measurement, contributing to greater inclusivity and accessibility for all members of society.
The NEC presented its methodology for designing the visitor journey for people with disabilities, from planning and registration to arrival at the event, navigation within the venue, and post-visit engagement, ensuring an integrated experience that addresses visitors’ needs throughout every stage of their journey.
The NEC also highlighted the key practices it adopts to enhance the experience of people with disabilities, including developing accessibility guidelines, measuring satisfaction and compliance indicators, and utilizing findings from field studies to continuously improve services.
This participation reflects the National Events Center’s commitment to exchanging expertise with relevant entities, promoting the implementation of best practices that contribute to delivering high-quality and inclusive experiences, and reinforcing accessibility across events in the Kingdom.